Shipping & Returns
Shipping Policy
At Store9, we strive to make the shopping experience simple and hassle-free, including our shipping process. Here's what you need to know:
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Processing Time:
We understand that you're excited to receive your order, which is why we typically process and ship orders within 1-2 business days. Please note that certain products may have varying processing times, but rest assured, we work diligently to get your items to you as quickly as possible.
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Domestic Shipping:
When it comes to shipping within the domestic United Kingdom, we've partnered with reliable carriers to offer you both standard and expedited shipping options. So, whether you're in London or Glasgow, you can expect a seamless delivery experience.
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International Shipping:
Please note that currently, we only offer shipping within the United Kingdom. We apologise for any inconvenience this may cause. We are constantly looking for ways to improve our services, and we appreciate your understanding. If you have any questions or need assistance with your order, please don't hesitate to reach out to our customer support team. We're here to help and provide you with the best shopping experience possible within the UK. Thank you for choosing Store9
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Shipping Costs:
We believe in transparency, which is why shipping costs are calculated based on the weight, dimensions, and destination of your order. Don't worry, though – you'll be able to see the shipping cost at the checkout before placing your order. This way, you can review the total cost and ensure it fits your budget.
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Order Tracking:
We want to keep you in the loop every step of the way. Once your order is shipped, we'll send you a confirmation email containing all the necessary tracking information. This way, you can easily keep an eye on your package and know exactly when it will arrive at your doorstep.
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Address Accuracy:
To ensure a smooth delivery, we kindly ask that you double-check and provide an accurate and complete shipping address during checkout. Store9 cannot be held responsible for orders shipped to incorrectly provided addresses. If, for any reason, a package is returned to us due to an incomplete or incorrect address, additional shipping fees may apply to reship your order.
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If you have any further questions or need assistance regarding our shipping policy, please don't hesitate to reach out to our friendly customer support team. We're here to help make your shopping experience with Store9 the best it can be.
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Happy shopping!
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The Store9 Team
Return & Exchange Policy
Return Policy:
We want you to be completely satisfied with your purchase from Store9. If you're not 100% satisfied, here's what you need to know about our return policy:
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To be eligible for an exchange or refund of the product price, please return your original purchase in new and unwashed condition within 10 days of receiving your order. Please note that original shipping charges are non-refundable.
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To ensure a smooth return process, the products must be in the same condition as when you received them - clean, unwashed, unworn, and with all tags attached. We kindly ask that you don't return any item that is washed, worn, dirty, damaged, marked as not returnable, or marked as discontinued. If returned in such condition, the item will be refused and returned to you at your expense.
Responsibility for return shipping lies with the customer.
Once we receive, inspect, and approve your return (generally within 3 business days of receipt), we will process your exchange or refund. Refunds will automatically be applied to the original method of payment if returned within 30 days. Rest assured, we'll send you an email to notify you when your refund is processed.
For the health and safety of our customers, we reserve the right to refuse or discard any items returned that present a potential health hazard at our discretion. Unfortunately, in such cases, refunds will not be issued.
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Order Modifications and Cancellations:
While we understand that mistakes happen, we strive to process your order as quickly and efficiently as possible. Therefore, once an order is placed, modifications or cancellations may not be possible. We kindly ask that you carefully review your order before completing the purchase. However, if you do need to make changes to your order, please contact our customer support team as soon as possible. We'll do our best to assist you within our capabilities.
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Lost or Damaged Packages:
In the unlikely event that your package is lost or damaged during transit, simply reach out to our customer support team, and we will work closely with you to resolve the issue promptly. Your satisfaction is our priority, and we'll do everything we can to make things right.
At Store9, we are committed to providing you with quality UK-made clothing at affordable prices. If you have any further questions or need assistance, please don't hesitate to contact our friendly customer support team. We're here to ensure that your shopping experience with Store9 is as practical, straightforward, and enjoyable as possible.
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